Return and Exchange Policy
Last updated: 2 May 2026
At Shabab Al Yola UK, we take the quality of every garment seriously. Before anything leaves our workshop, it goes through a thorough quality check. That said, we understand that things can occasionally need attention after delivery, and we are always here to sort it out.
All return and exchange requests must be raised within 3 days of receiving your order. After this window closes, we are unable to process any requests, so please check your garment as soon as it arrives.
Policies for Custom Orders
If you ordered a custom Thobe made to your measurements and something does not feel right with the fit, get in touch with us within 3 days of delivery. We will arrange a refitting session and adjust the garment until it sits exactly the way it should. There is no charge for this.
If the issue is a clear mistake on our end, such as a wrong measurement applied, an incorrect cut, or a stitching error, we will not just alter it. We will make you a brand new one at no cost.
We stand fully behind our work. If we got something wrong, we fix it properly.
What is not covered
Sizing issues that result from inaccurate measurements provided by the customer at the time of order are not covered under our free re-fitting guarantee. In that case, alteration costs may apply.
Please note: We do not offer refunds on custom Thobe orders. Since every custom garment is made specifically for you, we put our effort into making it right rather than issuing a refund.
Policies for Ready-Made Orders
If you purchased a ready-made Thobe and the size is not the right fit, you have two options within 3 days of delivery.
Exchange
Exchange it for your preferred size.
Full Refund
Return it for a full refund.
Both options are available as long as the item is in its original, unworn condition with all tags still attached. Simply contact us with your order details and let us know how you would like to proceed. We will sort it out as quickly as possible.
Conditions for a valid return or exchange
The item must be unworn and unwashed.
All original tags must be intact.
The request must be raised within 3 days of receiving the order.
A valid proof of purchase is required.
We cannot process a return or exchange if the garment has been worn, washed, altered, or shows any signs of use.
How to Raise a Request
Contact us within 3 days of receiving your order through any of the following. Share your order number, describe the issue briefly, and include a photo if possible. Our team will respond quickly and walk you through the next steps.
